PROCESS MANAGEMENT

PUBLIC ORGANIZATIONS
Process management is a management method which views an organization from the perspective of the recipient of its services and focuses on tasks and projects rather than functions.In the process management method particularly useful are reference models created for each specific area of the public sector activity
With our longstanding professional experience in the domain of process management we are able to build an efficient, sensible and user-friendly management system in your organization.

process mapping

process modelling

process improvement

process mapping

Process mapping is a visual tool, a workflow diagram which shows, step-by-step, all elements of the processes, including interconnections between them. Key elements of process mapping include actions, activity steps, decision points, functions, inputs/outputs, people involved, process measurements and time required. Each process element is represented by a specific standardized symbol and notation.
Our consultants, using our original SenseMaking Consulting Group methodology for process mapping in public sector organizations, will help you identify your processes and create a process map. We will also advise you with regard to the selection of an optimal visual tool and modelling standards, and provide training for your staff.

process modelling

Process modelling is a set of activities performed by process analysts for the purpose of determining how the organization works (AS-IS processes) and how its operation might be optimized in the future if improved processes were followed (TO-BE processes).
Our consultants will, based on the previously prepared process map, create process models for your organization and advise how to optimize their flow by determining key performance indicators (KPI).

process improvement

Successful process management depends not only on accurate process mapping and modelling, but also requires constant process improvement and optimization. It is an essential requirement of management control, as well as a significant factor which affects an organization’s performance and defines its sense of purpose.
With years of experience in the field and the original SenseMaking Consulting Group methodology as our assets, we are professionally equipped to create for you a process improvement and optimization strategy, and propose a strategy for reengineering employee motivation systems. We believe employee participation is crucial for the successful implementation of new strategies, therefore we encourage your process improvement teams’ involvement and cooperation at every stage of the implementation process. We also suggest that your process bases should be simultaneously stored on our company servers, for direct unlimited online access and cooperation regarding  process improvement activities.